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| Shipping/Return Policy |
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We are a wholesale outlet and are only open Monday - Friday 9-5 Pacific time! Any Internet orders placed over the weekend or Holidays will not be processed till Monday! |
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| WE ONLY SHIP WITH IN THE USA AND CANADA |
| *Drop ship - Standard ground, allow 7 Business Days |
| **Next Day Air, 2nd day air, 3 day select are calculated by our computer system & determined by weight and destination via FedEx. |
| Fed Ex does NOT deliver on Saturdays! Be Aware of this when ordering overnite. |
Standard shipping FLAT RATE $7.95 for purchases over $20
Standard ground should arrive on your doorstep in 3-5 business days.
You have 14 days to exchange or refund once you have received your package. |
Purchases - under $20 / $4.95
Purchases - $200 or more is FREE for standard ground! |
| All Drop ship items, please allow 1 week for delivery. |
Phone: 1.323.987.1000
Monday-Friday. 9:00 A.M. - 5:30 P.M. Pacific Time
E-mail: sales@blkinternational.us |
Tracking Numbers |
| Your FedEx tracking number will be e-mailed to you once your order is shipped. You can also get your tracking numbers by logging onto the website under My Account tab on the top of the page. You only need to sign up once, for future orders just remember your e-mail address and password. You don`t need to sign up again. Just login to your account to place additional orders, get tracking numbers, and invoice(s). |
| Drop ship item tracking numbers will be e-mailed to you seperately from our wherehouse with 1-2 days of the purchase. |
mailto:sales@blkinternational.us |
| Return Policy |
No prior authorization is needed. Satisfaction Guaranteed or your money back. So, if you are not pleased with your purchase for any reason, simply ship it back to us (within 10 days of receving) according to the directions below for a full refund of your purchase price (this does not include your original shipping cost). No prior authorization is needed within 10 days. This also the same for exchanges.
(No refunds or exchanges on Footwear) |
How Can I Change An order Or Make An Address Correction?
How Can I Cancel An Order? |
| Due to our high volume all orders go directly to the shipping floor within hours. We are unable to modify or cancel your order once it has been placed. Please make sure all information is correct before processing your order. |
| Shipping to P.O. Box Address: |
| Drop shiop items will not be shipped to P.O. Boxes. You must provide a physical addres! |
| Can I ship my order to a different state or address from my billing address? |
| Yes, but we are not responsible for lost or stolen items. Once the package has left our warehouse is up to you to track and receieve it. |
| WE DO NOT Ship to Military Bases: |
| APO FPO (All other U.S. Military) Please Read As of Nov 01 2004 We are NO longer accepting Orders that are being shipped to APO or FPO Adressess due to the U.S. Postal Inconsistent Service. All orders recieved with an APO or FPO Address will be cancelled Immediately. We apologize for any inconvinience this may cause you. |
| Hawaii & Alaska Customers : |
| There will be a $10.00 additional charge for orders placed that are being shipped to Alaska & Hawaii. It is not possible to offer the flat rate shipping as FedEx and UPS do not give us that shipping rate. |
| Return Policy/Exchange |
| You have 14 business days to exchange or return any item. For the fastest and easiest service, please follow these guidelines:
(No refunds or exchanges on Footwear) |
| 1. Note the reason for the return or exchange. |
| 2. If you are exchanging an item please check our site for stock availability and let us know what you would like to
replace the item with. |
| 3. We highly recommend packages that are being sent back to our warehouse be sent by UPS Ground or FedEx, or any carrier that can provide tracking information. Please keep the tracking number for your records. |
| 4. We do not refund shipping charges on Returned orders. |
| 5. We offer one exchange per order. If a second exchange is needed a $ 7.95 charge will be applied to your credit card to
cover the shipping back to you. |
| 6. Return Address : Please ship item(s) to the return address on the box. |
Phone: 1.323.987.1000
Monday-Friday. 9:00 A.M. - 5:30 P.M. Pacific Time
E-mail: sales@blkinternational.us |
| 7. All items returned will be credited to the original credit card used for purchase. |
| Your Credit Card statement will be billed under the name B.L.K. International, Los Angeles, California |
| Greathandbags.net reserves the right to cancel any order that appears suspect or fraudulent. All fraudulent transactions will be reported to proper authorities. Customers will be charged a fee of $5-$10 to reroute a package once it has been released to our carrier. Due to or volume it is difficult for us to locate your order once processing starts, please call to cancel any orders within 1-12 hours, however we cannot promise we will be able to locate and cancel your package. It is not possible to cancel orders after shipment. |
| Our goal is to provide each of our customers with total satisfaction with every purchase. If for any reason, you are not completely satisfied, return it to us for exchange, store credit, or money back refund. All returns must be made within 10 days of receiving package. No item that is damaged, soiled or worn will be accepted for refund or exchange. We thank you for the opportunity to show you how much we can save you. There is no reason to pay retail when you can pay far less, buying directly from a major U.S. leather supplier. |
